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1. Introduction

EASY LEVEL is a brand operated by Easy Flooring Orlando LLC, a limited liability company organized under the laws of the State of Florida ("EASY LEVEL," "we," "us," or "our"). We supply flooring materials and tile leveling systems to contractors, installers, and property owners, and we deliver those materials to job sites and residences throughout our service area in Central Florida.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit easylevelsystem.com (the "Site"), place an order with us, receive a delivery from us, or sign up for our delivery text message notifications (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

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2. Information We Collect

2.1 Information you provide directly

When you place an order, request a quote, contact us, or sign up for delivery notifications, we may collect:

Identity information: your full name and, for business customers, your company name and the name of your authorized contact.

Contact information: mobile phone number, landline phone number, and email address.

Delivery information: delivery address, unit or apartment number, gate or access codes, parking instructions, job site contact details, and any special handling instructions you provide.

Billing information: billing address and, where applicable, the email address designated for invoices.

Order information: the products you order, quantities, order value, requested delivery date, and any notes attached to your order.

Communications: the content of emails, text messages, and phone calls exchanged with us regarding your order or delivery.

2.2 Information collected automatically

When you visit our Site, we and our service providers may automatically collect your IP address and approximate geographic location, browser type, device type, and operating system, pages viewed, time spent on pages, referring website, and the date and time of your visit.

This information is collected through cookies and similar technologies. See Section 8 for more detail.

2.3 Information collected during delivery

In the course of completing a delivery, we may collect proof-of-delivery photographs of the delivered materials at the delivery location, timestamps recording when an order left our warehouse and when it was delivered, delivery location data used to route and confirm deliveries, and notes recorded by our delivery personnel regarding the delivery.

2.4 Information we do not collect

We do not collect payment card numbers on our Site. Payment processing is handled by third-party payment processors, and card details are provided directly to those processors, not to us.

We do not knowingly collect Social Security numbers, government identification numbers, biometric data, or health information.

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​3.How We Use Your Information

We use the information we collect for the following purposes.

To fulfill your order. We use your identity, contact, delivery, and order information to process your order, prepare it for shipment, route it to your delivery location, and complete the delivery.

To communicate with you about your delivery. We use your mobile phone number to send you the delivery notifications described in Section 4, and to allow our delivery personnel to reach you during the delivery window if they encounter an issue locating or accessing the delivery location.

To provide customer support. We use your contact information and communication records to respond to your questions, resolve problems with an order, and process returns.

To operate and improve our business. We use order and delivery data to schedule routes, manage inventory, measure delivery performance, and improve our service.

To maintain records. We retain order and delivery records, including proof-of-delivery photographs, to document completed transactions and to resolve any later dispute about whether or when materials were delivered.

To comply with law. We use and retain information as necessary to comply with applicable legal, tax, accounting, and regulatory obligations.

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​4.Text Message Communications

4.1 What we send

If you opt in to receive text messages from us, we will send you automated notifications about the status of your delivery. These typically include a message when your order leaves our warehouse with an estimated arrival window, and a message confirming that your materials have been delivered. We may also send a message if there is a delay or a change to your scheduled delivery.

In addition, our delivery personnel may contact you by text message or telephone during the delivery window if they need to reach you about your delivery, for example if they cannot locate the delivery point, cannot access the property, or need confirmation of where to place the materials.

4.2 Frequency and rates

You will receive up to 4 messages per order. Message frequency varies depending on how many orders you place.

Message and data rates may apply depending on your mobile phone service plan. EASY LEVEL does not charge you for these messages.

4.3 How to opt out

You may opt out at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and you will not receive further automated messages.

You may reply HELP at any time to receive information about the service and how to contact us.

Opting out of text messages does not affect your ability to place orders with us. Consent to receive text messages is not a condition of purchase. If you opt out, we may still need to contact you by telephone or email regarding an active order.

4.4 Sharing of mobile opt-in data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.5 Delivery of messages

Message delivery is subject to your wireless carrier's network. Wireless carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered.

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5.How We Share Your Information

We do not sell your personal information, and we do not rent or trade it to third parties for their own marketing purposes.

We share your information only as described below.

Delivery personnel. Our drivers and delivery staff receive the information needed to complete your delivery, including the delivery address, access instructions, and order contents.

Service providers. We use third-party vendors to operate our business. These include our messaging provider, our payment processor, our point-of-sale and invoicing platform, our website host, and our cloud storage and application platform. These providers may access your information only to the extent necessary to perform services for us, and they are obligated to protect it.

Professional advisors. We may share information with our accountants, auditors, insurers, and attorneys where necessary in the ordinary course of business.

Legal and safety. We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, regulation, subpoena, court order, or other legal process; to enforce our agreements; to investigate suspected fraud or illegal activity; or to protect the rights, property, or safety of EASY LEVEL, our customers, our employees, or the public.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a materially different privacy policy.

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6.Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to complete your order, provide customer support, resolve disputes, enforce our agreements, and comply with our legal, tax, and accounting obligations.

Order and delivery records, including proof-of-delivery documentation, are generally retained for the period required by applicable law and for as long as needed to address potential claims regarding a delivery.

When information is no longer needed, we delete it or de-identify it.

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​7.Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls limiting who within our organization can view customer contact information, and use of reputable third-party platforms with their own security programs.

No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access our Services.

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8.Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate properly, to remember your preferences, and to understand how visitors use the Site.

Strictly necessary cookies enable core functionality and cannot be disabled through our Site.

Analytics cookies help us understand traffic and usage patterns so we can improve the Site.

Most web browsers allow you to refuse or delete cookies through your browser settings. If you disable cookies, some parts of our Site may not function properly.

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Our Site does not currently respond to "Do Not Track" browser signals.

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9.Third-Party Links

Our Site may contain links to third-party websites, including our payment processor and social media pages. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

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10.Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information.

Right to know and access. You may request confirmation of whether we process your personal information and request a copy of that information.

Right to correct. You may request that we correct inaccurate personal information.

Right to delete. You may request that we delete personal information we have collected about you, subject to exceptions where we are required or permitted to retain it.

Right to opt out of sale or sharing. We do not sell or share personal information as those terms are defined under applicable state privacy laws.

Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us using the details in Section 14. We may need to verify your identity before responding, which may require you to provide information that matches our records. We will respond within the timeframe required by applicable law.

You may designate an authorized agent to make a request on your behalf. We may require proof of the agent's authorization.

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11.Florida and Other State Residents

If you are a resident of Florida or another U.S. state with a comprehensive consumer privacy law, the rights described in Section 10 may apply to you to the extent provided by the law of your state. We honor verified requests as required by applicable law.

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12.Children's Privacy

Our Services are intended for business customers and adult consumers. We do not direct our Services to children under 18 and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it. If you believe a child has provided us with personal information, contact us using the details in Section 14.

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13.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or applicable law. When we make changes, we will revise the "Last Updated" date at the top of this page. If the changes are material, we will provide additional notice as required by law. We encourage you to review this page periodically.

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14.Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, contact us:

 

Easy Flooring Orlando LLC d/b/a EASY LEVEL

Email: contact@easylevelsystem.com

Phone: (407) 235-2690

Mailing address: 5626 C Thomas Rd, STE 807, Wildwood, FL 34785

Website: easylevelsystem.com