Terms of Service

Effective Date: January 20, 2020

Last Updated: September 14, 2026

Agreement to Terms

These Terms of Service ("Terms") constitute a binding agreement between you and Easy Flooring Orlando LLC, a Florida limited liability company doing business as EASY LEVEL ("EASY LEVEL," "we," "us," or "our").

These Terms govern your access to and use of easylevelsystem.com (the "Site"), your purchase of products from us, your receipt of delivery services from us, and your enrollment in our text message notification program (collectively, the "Services").

By accessing the Site, placing an order, accepting a delivery, or opting in to our text message notifications, you agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

Our Products and Services

EASY LEVEL supplies flooring materials and tile leveling systems, including tile leveling clips, tile leveling spacers, wedges, caps, and related installation tools and accessories.

We offer delivery of these materials to job sites, residences, and other locations within our service area in Central Florida. Delivery availability, pricing, and lead times depend on the delivery location and on product availability.

Orders

3.1 Order acceptance

All orders are offers to purchase and are subject to our acceptance. We may accept or decline any order at our discretion. An order is accepted when we confirm it to you.

We may refuse or cancel an order for any lawful reason, including product unavailability, errors in pricing or product descriptions, suspected fraud, or a delivery location outside our service area.

3.2 Pricing and errors

Prices are those in effect at the time your order is accepted and are subject to change without notice. Prices do not include applicable taxes or delivery charges unless expressly stated.

We make reasonable efforts to ensure that product descriptions, images, and prices on the Site are accurate. If a product is listed at an incorrect price or with incorrect information, we reserve the right to cancel or refuse any order placed at that price, whether or not the order has been confirmed.

3.3 Product availability

Product availability is not guaranteed. If a product becomes unavailable after your order is accepted, we will contact you to arrange a substitute, a partial delivery, or a refund for the unavailable item.

Your Responsibilities

You are responsible for providing accurate and complete delivery information, including the delivery address, unit or suite number, access or gate codes, and any instructions needed to reach the delivery point.

You are responsible for providing a working contact phone number at which you or your designated contact can be reached during the delivery window.

You are responsible for ensuring that the delivery location is accessible and safe for our personnel and vehicle.

You are responsible for ensuring that someone is available to receive the delivery, or providing instructions authorizing us to leave the materials.

You are responsible for notifying us promptly of any change to your delivery information.

We are not responsible for failed, delayed, or misdirected deliveries resulting from inaccurate, incomplete, or outdated information you provide, or from a delivery location that is inaccessible.

Delivery

5.1 Delivery windows

Delivery dates and time windows are estimates, not guarantees. Delays may occur due to traffic, weather, road conditions, vehicle issues, product availability, access problems at the delivery location, or other circumstances outside our reasonable control.

We will make reasonable efforts to notify you if we become aware of a material delay.

5.2 Receiving a delivery

Someone should be present to receive the delivery. If you instruct us to leave the materials without someone present, or if you are not available and we leave the materials in accordance with instructions you previously provided, risk of loss passes to you upon delivery, and we are not responsible for theft, damage, weather exposure, or loss occurring after the materials are placed at the delivery location.

We may document deliveries with photographs taken at the delivery location.

5.3 Inspection

You should inspect delivered materials promptly. Claims for shortages, visible damage, or incorrect items should be reported to us as soon as reasonably possible after delivery so that we can investigate and resolve the issue.

5.4 Failed deliveries

If we attempt a delivery and cannot complete it because the location is inaccessible, no one is available to receive the materials and no authorization to leave them was given, or the information provided was inaccurate, we may return the materials to our warehouse. Additional delivery charges may apply to reschedule.

Text Message Notifications

6.1 Consent

By providing your mobile phone number and affirmatively opting in, you consent to receive automated text messages from EASY LEVEL at that number regarding the status of your delivery. You represent that you are the subscriber to, or the customary user of, the phone number you provide, and that you are authorized to consent to receive messages at that number.

Consent to receive text messages is not a condition of purchase.

6.2 Program details

Program: EASY LEVEL delivery status notifications.

Message frequency: up to 4 messages per order; frequency varies.

Cost: we do not charge for messages; message and data rates may apply under your wireless plan.

Help: reply HELP for assistance.

Opt out: reply STOP to cancel; you will receive one confirmation message and no further automated messages.

6.3 Contact during delivery

Our delivery personnel may contact you by text message or telephone during the delivery window if they need to reach you about your delivery.

6.4 Carrier disclaimer

Message delivery depends on your wireless carrier's network. Wireless carriers are not liable for delayed or undelivered messages. We do not guarantee that any particular message will be delivered.

6.5 Changes to your number

If you change or deactivate the mobile phone number you provided, you agree to notify us promptly so that we do not send messages intended for you to a subsequent holder of that number.

Payment

Payment terms are those agreed at the time of purchase. Unless we have agreed to account terms in writing, payment is due at or before delivery.

If we extend account terms, invoices are payable according to the terms stated on the invoice. We may suspend deliveries or require prepayment if an account becomes past due.

Payment processing is handled by third-party processors and is subject to their terms.

Returns and Refunds

Returns and refunds are governed by our Return Policy, which is available on our website and is incorporated into these Terms by reference.

Product Use and Installation

Our products are professional construction materials intended for use by persons familiar with their proper application.

You are solely responsible for selecting products appropriate for your project, using our products safely and in accordance with manufacturer instructions, complying with applicable building codes, safety regulations, and industry standards, and the results of any installation.

We do not provide installation services, and we make no representation regarding the outcome of any installation performed using our products. Any guidance, recommendation, or quantity estimate we provide is offered in good faith as general information only, and you remain responsible for verifying suitability for your project.

Disclaimer of Warranties

Except as expressly stated in these Terms or as required by applicable law, the Services and all products are provided "as is" and "as available."

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site is free of harmful components.

Manufacturer warranties, where they exist, apply according to their own terms. We will pass through applicable manufacturer warranty claims where we are able to do so.

Limitation of Liability

To the fullest extent permitted by law, EASY LEVEL and Easy Flooring Orlando LLC, together with their members, managers, officers, employees, and agents, shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, loss of business, project delays, labor costs, or costs of substitute materials, arising out of or related to your use of the Services or your purchase or use of our products, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Services or any product shall not exceed the amount you actually paid to us for the product or service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Easy Flooring Orlando LLC and its members, managers, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your breach of these Terms, your misuse of our products, your violation of any applicable law or the rights of any third party, or inaccurate delivery information you provided.

Intellectual Property

The Site and all of its content, including text, graphics, logos, product images, page design, and the EASY LEVEL name and marks, are owned by Easy Flooring Orlando LLC or its licensors and are protected by United States and international intellectual property laws.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any part of the Site without our prior written permission, except that you may view and print pages for your own internal business use in connection with a purchase from us.

Acceptable Use

You agree not to use the Services for any unlawful purpose.

You agree not to attempt to gain unauthorized access to the Site, our systems, or any account.

You agree not to interfere with or disrupt the Site or the servers or networks connected to it.

You agree not to use automated means to scrape, harvest, or collect data from the Site without our written permission.

You agree not to submit false, misleading, or fraudulent information.

You agree not to impersonate any person or misrepresent your affiliation with any person or entity.

Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, severe weather, hurricanes, flooding, fire, epidemic, labor disputes, supplier failures, shortages of materials, transportation disruptions, utility or network failures, governmental action, or civil unrest.

Governing Law and Venue

These Terms and any dispute arising out of or relating to them or to the Services are governed by the laws of the State of Florida, without regard to its conflict of law principles.

You agree that any action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Sumter County, Florida, and you consent to the personal jurisdiction of those courts.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision. Any waiver must be in writing and signed by us to be effective.

Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings on that subject. Any written purchase agreement or credit agreement signed by both parties will control to the extent it conflicts with these Terms.

Changes to These Terms

We may modify these Terms at any time. Changes take effect when posted to this page with an updated "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, stop using the Services.

Changes do not apply retroactively to orders already accepted before the change.

Questions about these Terms should be directed to:

Easy Flooring Orlando LLC d/b/a EASY LEVEL

Email: contact@easylevelsystem.com

Phone: (407) 235-2690

Mailing address: 5626 C Thomas Rd, STE 807, Wildwood, FL 34785

Website: easylevelsystem.com